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PET PORTRAIT ORDER AGREEMENT

By placing a custom pet portraits from photos order,
you have agreed to the terms of the Pet Portrait Order Agreement.

We pride ourselves on offering high-quality personalized artwork to your complete satisfaction, turning pet photos into art for our customers. We understand that personalized artwork is truly in the eye of the beholder, but we are confident that you will be fully satisfied!

The Portrait Order Process
Payment
Customer Supplied Photos
Portrait Changes
Refund Policy
Portrait Completion Time Line

 

The Portrait Order Process

  1. Submit Order via e-mail and Payment via Pay Pal. The pet(s) commissioned will be the subject of a painting produced by Gabby Tary, and that the image will be the artist’s interpretation of the subject based on the pictures and information provided by the customer.
  2. Submit Photo References. The customer will supply the photo(s) of the pets that will
    be used for the portrait along with as much detail as possible about what they want their portrait to look like.
  3. Confirm Order and Approve Painting. The artist (Gabby Tary) will create some rough drawings or computer generated images for the customer to review, suggest changes and approve. All design changes should be made at this point. When the pet portrait is completed, the artist will send a digital proof of the final painting for the customer’s approval. Reasonable alterations can be made at this point.
  4. Final Payment and Delivery/Pickup. Once the customer’s final payment is received and
    verified, the painting will be insured and shipped. UPS Ground is used for shipping. Additional fees may be required if the customer chooses to use another shipping method. Without limitation, Gabby Tary holds the full and complete copyright and reproduction right to copy, exhibit, publish, display, or distribute copies of the painting. The customer will not use the image of the painting except for individual use without written permission from Gabby Tary.

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Payment

Payments can be made online with a credit card via Pay Pal, or through the by money order. If the balance of the amount owed is not paid upon completion of the portrait, the portrait will not be shipped and the payment will be retained by the artist to help recover costs incurred for supplies and time spent by the artist.
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Customer Supplied Photos

It is the responsibility of the customer to supply any photographs or other materials that will be used as references for the portrait. These reference materials can be sent to the artist by sending them as attachments to an email or by regular mail, UPS etc.. All supplied materials that are not in electronic or digital form will be shipped back to the customer in their original form along with the finished portrait. However, the artist cannot be held responsible for items lost or damaged during shipment. The customer authorizes Gabby Tary all rights to the photography sent.
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Portrait Changes

Although it is possible to make changes to a portrait at any time, and some changes are a normal part of the process, if a customer initiated change involves duplicating the efforts of the artist after the customer has already approved the artist to advance, there will be additional charges. These types of changes could include the layout, size, canvas, theme, style, material, design and major color changes. In most cases, these charges will be no less than $25.00 and no more than $100.00 depending on the extent of the change.
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Refund Policy

If at any time during the first phase of The Portrait Process, you decide, for any reason, that you are not happy with the results you are getting, you may request a full refund of all money paid, no questions asked. If at any time later in the portrait process you decide that you are not happy with the results you are getting you may still request a refund, but some funds will be deducted from the refund to help recover costs incurred and time lost by the artist. Once you receive your finished portrait, it is not returnable and you will not receive a refund of payment.
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Returns:

If your artwork has been shipped to you already, simply call us within 7 days of delivery to let us know that you will be returning it. As long as we hear from you, and then receive your returned artwork within 14 days of the original delivery date. We will refund you for the amount paid for the returned item, minus any shipping charges paid by Gabby Tary. Those shipping charges are not refundable if an order is returned.

Cancellations:

If you don't want to continue your artwork project with us, please contact us in a timely fashion and we will be happy to return your money. A timely fashion is one, no more than two weeks after the deposit has been paid.

Damaged Items:

If your artwork is damaged during shipping, we do not require damaged items to be returned. However, we need you to provide photos of the damage so that our shipping department can handle the claim process with our carrier properly.

  • Gabby Tary reserves the right to deny returns from customers with excessive return history.
  • If a photo is blurry, we will let you know right away. If you would like us to try anyway, we can continue if you waive your right to a full refund. Instead of a refund, we can offer you an in-store credit in this case.
  • Gift certificates are not redeemable for cash and cannot be returned for a refund.

By commissioning a portrait by Gabby Tary through gabbytary.com you are hereby agreeing to the terms and conditions outlined in this agreement.

Portrait Completion Time Line

The timeline for the completion of a portrait can vary greatly depending on several factors, such as the size and number of subjects in the portrait, whether a custom background is required, how many changes are requested by the customer, time spent waiting for approvals and payments from customers, etc. Because of these factors, the artist cannot be held to any specific timeline. If however, there are no delays on the customer's end, such as waiting for payments or approvals, or excessive changes to the portrait, most portraits should be finished and delivered within 30 days of receiving all customer supplied reference materials as discussed in Customer Supplied Photos.
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