We use Pay Pal for payments, such as buying original art or paying for painting a portrait of your pet. Invoice is handeled by email and should be saved until all transaction is completed. It can also be printed from your computer.Merchandise such as prints, wearable art and functional art is order on demand and is handled by Fine Art America, Contrado and Le Galeriste. Any discrepancies or returns are handled by these companies. Gabby Tary is responsible for original art and pet portraits. Any questions don't hesitate to contact us.